Unless products are damaged, we require the customer to cover the cost of sending back any items they wish to return. Unfortunately, returns are not available on sale items.

Unless products are damaged, we require the customer to cover the cost of sending back any items they wish to return. Unfortunately, returns are not available on sale items.&#xA0;

Are returns free?

Yes, we do accept returns subject to fulfillment of the following conditions:. - The item must have been sold on our online store. - The item has not been used in any way. - The item should be in its original packaging. - The return or exchange reque

Yes, we do accept returns subject to fulfillment of the following conditions:- The item must have been sold on our online store.- The item has not been used in any way.- The item should be in its original packaging.- The return or exchange request is made within 7 days of delivery.- The return delivery is paid by the customer.- The return is on a full-priced item (returns are not available on sale items).

Do you accept returns?

If you want to request a refund, please email our customer service team at hello@lovecocoa.com, who will let you know if you are eligible for a refund. If you are eligible, we are only able to process refunds directly to the card used to place the or

If you want to request a refund, please email our customer service team at <a data-fr-linked="true" href="mailto:hello@lovecocoa.com">hello@lovecocoa.com</a>, who will let you know if you are eligible for a refund.&#xA0;If you are eligible, we are only able to process refunds directly to the card used to place the order or as store credit that can be used on our website.

How can I get a refund?

Love Cocoa

Refunds & Returns

How do I track the progress of an order?

Will my parcel fit through the letterbox?

What is your cut-off time for sending parcels?

Where do you ship?

What if my order arrives damaged?

How long does it take to ship?

Where is my order?

How much does delivery cost?

Shipping

Does an invoice or receipt come with the delivery?

Can I add or remove products after placing my order?

Can I change my delivery address after I have placed my order?

Can I include a gift message?

How do I find my order number?

What if I didn't receive an order confirmation email?

How do I review a product?

Orders

What is the Cadbury link?

Where can I follow you on social media?

Do you have physical stores?

Where do you source your cocoa?

About Us

Is the chocolate fair trade?

Why do you plant trees?

Sustainability

Why hasn't my subscription box arrived yet?

How do I update my payment card details?

Can I pause my subscription?

Do I need to be in receive my subscription box?

Chocolate Subscription

What payment methods do you accept?

Payments