Shipping

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and/or SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email. Alternatively, log into your account and you will be able to view

Will my parcel fit through the letterbox?

Our chocolate bar boxes fit through 95% of letterboxes and fit up to nine bars.

What is your cut-off time for sending parcels?

Our warehouse dispatches orders the same day until 2pm.

Where do you ship?

We currently only ship to the U.K and the channel islands due to Brexit restrictions. However, we will look to return to Worldwide delivery later in the year. For shipping outside of these countries, please reach out to our customer support through c

What if my order arrives damaged?

We put time and care into the design and packing of all our products so that they arrive with you in pristine condition. If your order does arrive damaged, contact us with a photo and we guarantee we'll put it right. Contact us here

How long does it take to ship?

From Monday to Friday, we process all orders received before 2pm on the same day. At checkout, you can select a number of different delivery service options. Royal Mail Tracked 48 (2-day delivery service, 95% likely to arrive on time, RM deliveries c

Where is my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. As soon as your order has been shipped, we'll send you another email along with a link to track your order. Or, you can track the status of your

How much does delivery cost?

We offer a number of different options. United Kingdom. Royal Mail 48 tracked - £3.50, or free over £35. Royal Mail 24 tracked - £4.95. Premium Tracked Next Working Day - £6.95. Channel Islands. £11. Isle of Man. £5