We take great care in sourcing our chocolate, working with suppliers who guarantee to cocoa farmers a market price higher than fairtrade. They work closely with farmers to establish sustainable practices that also ensure that beans are fermented in t

We take great care in sourcing our chocolate, working with suppliers who guarantee to cocoa farmers a market price higher than fairtrade. They work closely with farmers to establish sustainable practices that also ensure that beans are fermented in the best possible way, producing the finest quality cocoa.&#xA0;

Is the chocolate fair trade?

We're on a mission to create climate-positive chocolate, reducing our carbon footprint without sacrificing quality or taste. Our plant-a-tree project helps us fight against climate change, and in 2021 we reached a milestone of one million trees plant

We&apos;re on a mission to create climate-positive chocolate, reducing our carbon footprint without sacrificing quality or taste. Our plant-a-tree project helps us fight against climate change, and in 2021 we reached a milestone of one million trees planted in Africa.&#xA0;The mainstream chocolate industry is a major contributor to deforestation, particularly in West Africa. The result is a devastating loss of land, including the homes of multiple species that are now endangered. We work with Eden Reforestation Projects to support the restoration of natural landscapes around the world.&#xA0;You can read more about <a href="https://lovecocoa.com/pages/plant-a-tree-2020">our tree-planting project here</a>.

Why do you plant trees?

Love Cocoa

Sustainability

How do I track the progress of an order?

Will my parcel fit through the letterbox?

What is your cut-off time for sending parcels?

Where do you ship?

What if my order arrives damaged?

How long does it take to ship?

Where is my order?

How much does delivery cost?

Shipping

Does an invoice or receipt come with the delivery?

Can I add or remove products after placing my order?

Can I change my delivery address after I have placed my order?

Can I include a gift message?

How do I find my order number?

What if I didn't receive an order confirmation email?

How do I review a product?

Orders

What is the Cadbury link?

Where can I follow you on social media?

Do you have physical stores?

Where do you source your cocoa?

About Us

Why hasn't my subscription box arrived yet?

How do I update my payment card details?

Can I pause my subscription?

Do I need to be in receive my subscription box?

Chocolate Subscription

Are returns free?

Do you accept returns?

How can I get a refund?

Refunds & Returns

What payment methods do you accept?

Payments