Love Cocoa

<p>It&apos;s best to check your order history through your account page on the website. Here, you should be able to see the full details of your most recent order. If you cannot see your order and you have been charged, please <a href="https://lovecocoa.com/pages/contact-us" id="isPasted">contact us</a> and we&apos;ll fix it for you.&#xA0;</p>

It's best to check your order history through your account page on the website. Here, you should be able to see the full details of your most recent order. If you cannot see your order and you have been charged, please contact us and we'll fix it for

What if I didn't receive an order confirmation email?

Orders

How do I track the progress of an order?

Will my parcel fit through the letterbox?

What is your cut-off time for sending parcels?

Where do you ship?

What if my order arrives damaged?

How long does it take to ship?

Where is my order?

How much does delivery cost?

Shipping

Does an invoice or receipt come with the delivery?

Can I add or remove products after placing my order?

Can I change my delivery address after I have placed my order?

Can I include a gift message?

How do I find my order number?

How do I review a product?

What is the Cadbury link?

Where can I follow you on social media?

Do you have physical stores?

Where do you source your cocoa?

About Us

Is the chocolate fair trade?

Why do you plant trees?

Sustainability

Why hasn't my subscription box arrived yet?

How do I update my payment card details?

Can I pause my subscription?

Do I need to be in receive my subscription box?

Chocolate Subscription

Are returns free?

Do you accept returns?

How can I get a refund?

Refunds & Returns

What payment methods do you accept?

Payments

What if I didn't receive an order confirmation email?Updated 3 months ago