Love Cocoa

<p id="isPasted">We ship out your first order straight away. After this, the following boxes will be sent on the 14th of each month. Please allow up to 5 days for delivery.</p>

We ship out your first order straight away. After this, the following boxes will be sent on the 14th of each month. Please allow up to 5 days for delivery.

Why hasn't my subscription box arrived yet?

Chocolate Subscription

How do I track the progress of an order?

Will my parcel fit through the letterbox?

What is your cut-off time for sending parcels?

Where do you ship?

What if my order arrives damaged?

How long does it take to ship?

Where is my order?

How much does delivery cost?

Shipping

Does an invoice or receipt come with the delivery?

Can I add or remove products after placing my order?

Can I change my delivery address after I have placed my order?

Can I include a gift message?

How do I find my order number?

What if I didn't receive an order confirmation email?

How do I review a product?

Orders

What is the Cadbury link?

Where can I follow you on social media?

Do you have physical stores?

Where do you source your cocoa?

About Us

Is the chocolate fair trade?

Why do you plant trees?

Sustainability

How do I update my payment card details?

Can I pause my subscription?

Do I need to be in receive my subscription box?

Are returns free?

Do you accept returns?

How can I get a refund?

Refunds & Returns

What payment methods do you accept?

Payments

Why hasn't my subscription box arrived yet?Updated a year ago