The great-great-great grandfather of our founder, James, was John Cadbury, who first set up Cadbury's Chocolate back in 1824. John Cadbury created a tea dealer and coffee roaster in Birmingham. One of the luxury items they sold was drinking chocolate

The great-great-great grandfather of our founder, James, was John Cadbury, who first set up Cadbury&apos;s Chocolate back in 1824.John Cadbury created a tea dealer and coffee roaster in Birmingham. One of the luxury items they sold was drinking chocolate. His sons, Richard and George, took over the business in 1860 and revolutionised the British chocolate industry by buying a machine from the Netherlands that would refine cocoa so that there was no need to add starch and nasty chemicals to the chocolate.&#xA0;Taking inspiration from his family&apos;s past, James set up Love Cocoa in 2016 to transform the chocolate industry as his predecessors once had. Read <a href="https://lovecocoa.com/pages/our-story">our full story here</a>.&#xA0;

What is the Cadbury link?

You can find us on Instagram @lovecocoa and Facebook

You can find us on <a href="https://www.instagram.com/lovecocoa/" id="isPasted">Instagram</a> @lovecocoa and <a href="https://www.facebook.com/onelovecocoa/">Facebook</a>

Where can I follow you on social media?

We currently don't have any of our own physical stores, but you can find our products in Selfridges, Harrods, Liberty and many independent stores across the UK.

We currently don&apos;t have any of our own physical stores, but you can find our products in Selfridges, Harrods, Liberty and many independent stores across the UK.&#xA0;

Do you have physical stores?

We source our cocoa from a family-run business based in Bogota, Colombia, who have been in the cocoa farming industry for decades. We prioritise sustainable and ethical practices at every step of the production process. You can read more about our so

We source our cocoa from a family-run business based in Bogota, Colombia, who have been in the cocoa farming industry for decades.&#xA0;We prioritise sustainable and ethical practices at every step of the production process. You can read more about our <a href="https://lovecocoa.com/pages/sourcing-sutainability">sourcing here</a>.&#xA0;

Where do you source your cocoa?

Love Cocoa

About Us

How do I track the progress of an order?

Will my parcel fit through the letterbox?

What is your cut-off time for sending parcels?

Where do you ship?

What if my order arrives damaged?

How long does it take to ship?

Where is my order?

How much does delivery cost?

Shipping

Does an invoice or receipt come with the delivery?

Can I add or remove products after placing my order?

Can I change my delivery address after I have placed my order?

Can I include a gift message?

How do I find my order number?

What if I didn't receive an order confirmation email?

How do I review a product?

Orders

Is the chocolate fair trade?

Why do you plant trees?

Sustainability

Why hasn't my subscription box arrived yet?

How do I update my payment card details?

Can I pause my subscription?

Do I need to be in receive my subscription box?

Chocolate Subscription

Are returns free?

Do you accept returns?

How can I get a refund?

Refunds & Returns

What payment methods do you accept?

Payments